Provider Bridge™ – Privacy Policy

Effective Date: October 6, 2020

This Privacy Policy (“Policy”) describes the Personal Information collected by or on behalf of the Federation of State Medical Boards (“Company,” “we,” “us,” orour”) through the Provider Bridge™ website (the “Site”), and how Personal Information is used, protected and shared. If you have questions or concerns about this Policy, please contact us as set forth below.

Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you.

If you use the Site, you must comply with our Terms of Service ("Terms")

We Collect Data You Provide

You can visit the Site without submitting Personal Information.  If you elect to provide data that personally identifies you (“Personal Information”), we will collect, use, and share such Personal Information pursuant to this Policy and applicable law. 

Accounts. Personal Information is required to use certain Site features, for example, to create an account with us and request a Certificate (defined below). To create a Provider Bridge™ account, you must provide your name, username/e-mail address, and password. 

Biographical Information. If you provide your biographical information to us, we will verify and match it with licensure information supplied by the respective state medical boards and other reporting agencies in order to provide you with a Provider Bridge™ certified digital certificate indicating your standing with respect to various state medical boards, including any disciplinary information (“Certificate”). 

Live Chat Conversations. If you use our Live Chat feature, we will collect all text and other data that you submit via that chat feature. If you use a chat feature while signed into your Provider Bridge™ account, we may link the submitted data to your account.

Data Automatically Collected 

Account Activity. We may collect data about how you use (i) your account, and (ii) the Site when you are logged into your account. 

Cookies & Other Tracking Technologies. 

What types of online tracking mechanisms do we use? We may use cookies, web beacons, pixel tags and other tracking technologies (collectively "Cookies") on our Site. 

What are cookies and web beacons / pixel tags? A cookie is a small text file that our Site saves onto your computer or device when you use the Site that provides us certain information about your activities. Cookies allow the Site to remember your actions and preferences and recognize you or your browser, along with some information you provided. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage. 

Why do we collect Cookies? We use Cookies to:

  • make the Site function properly;
  • provide personalized experiences;
  • tailor our interactions with you;
  • help with our marketing efforts;
  • provide us with valuable data and statistics about the usage and effectiveness of the Site and to help us improve the Site; and
  • help us improve our services. 

What type of information do Cookies collect? The Cookies on our Site may collect information such as: 

  • IP addresses assigned to the computers and other devices you use;
  • your internet service provider;
  • device ID number;
  • approximate geographic location;
  • browser type;
  • Site pages visited;
  • websites you access before and after visiting the Site, and
  • data related to how and when you use the Site. 

We may combine information from Cookies with other Personal Information. 

How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings. 

First and Third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies.  A first-party Cookie allows your web browser to talk to the actual site that you are visiting (i.e. this Site).  A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider.  We may not have control over how a third-party uses information collected through third-party Cookies.  

How do you manage Cookies or opt-out? Most browsers automatically accept cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your 

use and enjoyment of the Site.  Not all features or functions of the Site may work properly if you disable Cookies.  You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site. 

CALIFORNIA'S "DO-NOT-TRACK" REQUIREMENT.  WE CURRENTLY DO NOT HONOR “DO NOT TRACK” REQUESTS.  

Google Analytics. We use Google Analytics and other similar technologies to collect and process information about your use of the Site. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site. 

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

Data from Other Sources 

We obtain data about you from state medical boards and other reporting agencies and we combine that data with the Personal Information you provide. This enhances our existing data about our users and enables us to provide you with a Certificate. 

How We Use Personal Information. We use Personal Information for the following purposes: 

As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use the Personal Information you provide us in order to verify it and provide you with a Certificate. We may also use Personal Information as requested or consented to by you. 

Research. We use Personal Information for research purposes, such as determining what types of medical providers are using the Site. 

Administration and Verification. We use Personal Information for administrative purposes, such as managing your accounts, facilitating transactions, to inform our business strategies, and to understand the Site’s demographics and user preferences. We also use Personal Information to verify your identity. 

Site Management. We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users. 

Advertising and Communications. We may use Personal Information to send you promotions or to perform targeted advertising, to notify you of new services, products or programs, to notify you of new features of our Site, to notify you of changes to our Terms or this Policy, and for other similar communications.

To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, the Site, or to other users of the Site. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.  

Retention of Personal Information 

We will keep Personal Information for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law. 

Disclosure of Personal Information 

We do not sell, rent or lease Personal Information to any third party. We may share Personal Information with the following parties, in compliance with applicable laws: 

U.S. Department of Health and Human Services (HHS). We may share Personal Information with HHS. 

Employees and Affiliates. We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes. 

Third-Parties and Service Providers. We may share Personal Information with third parties and service providers that provide services for us. For example, we may share Personal Information with vendors to help us host and manage the Site; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; and support or provide the security of the Site. 

Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, FSMB or any other party. 

Change in Ownership. In the event FSMB is the subject of a change of control or in the event the Site changes ownership, in whole or in part, we may provide Personal Information to the subsequent owner(s). 

Other. We may share Personal Information with third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

Use and Disclosure of Non-Personal Information 

FSMB may collect, use, share, transfer and otherwise process de-identified and aggregated information that it receives or creates for any purposes in its sole discretion, in compliance with applicable laws. FSMB is the sole and exclusive owner of such de-identified and aggregated information, including if FSMB de-identifies Personal Information so that it no longer considered Personal Information under applicable laws. 

Children's Information

The Site is not directed at children under 18 years of age. We do not knowingly collect, use, or share Personal Information from children under 18. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information. 

Data Security 

We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law. 

YOU UNDERSTAND THAT NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.

Access from Outside the United States 

If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by the in other jurisdictions. 

Third-Party Websites 

The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Policy does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

Access & Update Your Personal Information 

To access or update your Personal Information as it exists in our records, please visit your account you have created or contact us using the information below.

California Residents

Pursuant to California Civil Code Section 1798.83, if you are a California resident, you have the right to obtain: (a) a list of all third parties to whom we may have disclosed your Personal Information within the past year for direct marketing purposes, and (b) a description of the categories of Personal Information disclosed, by emailing us at support@providerbridge.zendesk.com.

Contact Us 

If you have questions or concerns regarding this Policy, contact us at: 

Texas Office

400 Fuller Wiser Road
Euless, TX 76039
Main Phone: (817) 868-4000
Main Fax: (817) 868-4099
support@providerbridge.zendesk.com